Contact Us

Call us

Contact Media Super on 1800 640 886 for all enquiries regarding your membership and benefits. You can reach us between 8.00am and 7.00pm (AEST/AEDT), Monday to Friday, except for national public holidays.

If calling from overseas, dial +61 3 8687 1854

Fax us on +61 3 9245 5827

Employer Helpline

Call 1800 640 886 and follow the prompts to reach the Employer Helpline. The Employer Helpline is available between 9.00am and 5.00pm (AEST/AEDT) weekdays.

Limited Advice Service

Members can obtain limited advice about their accounts via our Helpline operators. The Limited Advice Service is available 8:30am to 5:30pm (AEST/AEDT).

Language assistance

We can help you in a number of languages. To use our translation service, simply request to use a translator when you call the Media Super Helpline.


Write to us

Media Super
GPO Box 4303
Melbourne VIC 3001

To contact the Media Super Privacy Officer, Family Law Officer or Complaints Officer, please write to the appropriate officer at the above address.

Online enquiries

If your enquiry is of a personal nature or relates directly to your Media Super account, privacy law states that we need to establish your identity before we can answer your questions.

In order to simplify this process we recommend that you log in to your online account and use the secure enquiry system by selecting ‘Contact Us’ from the top of the screen after logging in.

If your question is of a general nature or you are not a member of Media Super, you can contact us online here.

In person

Arrange a visit from a Media Super Relationship Manager or make an appointment with one of our Financial Planners.

Learn more about:

Your Relationship Managers
Your Financial Planners